Boathouse in Nanaimo, BC

Reviews about Boathouse

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  2019-09-24, by Bobby Campbell
  Terrible experience, got a brand new pair of reef shoes, not only did no employees try to help me from the moment i walked in untill purchase but when I got home I realised they never took the white security clip off. The girl advised me after i called the shop. to smash it off with a hammer. That absolutely destroyed the shoes the top lace hole is ripped completely open. After further looking i realised that the lace on the other shoe was cut with a knife or something. I was offered a refund. However the shoes were on sale so the refund price is just a waste of my time and gasoline as i live 1.5 hours away from woodgrove mall. Im quite upset at the quality or lack of care given to me by the employees. I am very disatisfied with the customer service as i was offered nothing to remedy the situation. As i still need new shoes. Thanks nanaimo boat house again for the huge let down on a really good priced pair of reef sneakers.